Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products/services and offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of the purchase date.

Eligibility for Refund

To be eligible for a refund, please ensure the following:

1. Request Within 30 Days: Your refund request must be submitted within 30 days of the purchase date.
2. Product/Service Conditions: The product or service must be in its original condition, and any associated materials or documentation must be included.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to msafa@needs-store.com with the subject line "Refund Request - [Your Order Number]."
2. Provide Details: In your email, please include your order number, the reason for the refund, and any relevant details.
3. Wait for Confirmation: Our team will review your request and respond within 3-5 business days with further instructions.

Refund Processing

If your refund request is approved, the refund will be processed using the original payment method. Please note that it may take 10-12 business days for the refunded amount to be reflected in your account.

Exceptions

While we strive to accommodate our customers, there are certain situations where refunds may not be possible, including:

• Downloadable/digital products after the download link has been accessed.
• Services that have been fully provided.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at msafa@needs-store.com.